FAQ

Yes, our main markets are in North America, Europe,Australia and the Middle East.

Normally we ship the goods from China. meanwhile we have also warehouse in Texas. It depends on the situation of warehouse.

We charge $5.9 for shipping when an order is less than $50, and we ship free when an order is over $50.

All items sold by HOT GWM are guaranteed to be delivered within 20 business days, with most items delivered within 5 to 10 business days.

You can track your parcel via the Confirmation Email. 

We use UPS, FedEx and USPS as our carriers and require a signature confirmation from the customer upon delivery. The shipping method varies depending on the type of product.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

We currently support PayPal and most popular credit card payment methods on the market.

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.

You may cancel or modify your order anytime prior to shipment. However, if the order has already been processed a 5% fee will be charged if you choose to cancel and paid using PayPal or a credit card. If you purchased using Affirm the fee can vary from 5-10%. This fee covers merchant fees that are charged to process and refund a credit card, PayPal account or Affirm.

If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit please contact us and we can try and have it returned to sender.

You may return the product for any reason within 30 days of the date of delivery. The returned product must be in good condition and not affect a second sale.

With the exception of custom products, returns are possible as long as they meet our return policy.